Enterprise Connect Digital Events

Thursday, November 13, 2025 | 1:00 PM ET

The limitations of traditional rule-based chatbots were clear. Now, a new generation of AI agents—powered by Generative AI and Large Language Models (LLMs)—promises to fundamentally change customer self-service. But are these new agents delivering real containment and a better experience without the risks of inaccuracy or inappropriate communications?

In this strategic webinar, you'll learn the state of the art for AI-powered self-service across all channels. We'll clarify the difference between legacy "chatbots" and modern Intelligent Virtual Assistants (IVAs), exploring their deployment in both text and voice. You will discover:

• The functions where AI agents are proving reliable, accurate, and truly effective today.
• How next-generation IVAs can move beyond simple IVR to achieve superior call containment.
• The critical operational and technical risks that remain, and how to govern agent accuracy.

Come away with a clear, next-generation framework for continuing to refine your enterprise’s self-service strategy.

Wednesday, September 10, 2025 | 12:00 PM - 3:00 PM ET

The pressure is on for enterprise communications/CX tech organizations when it comes to AI:

Whether you need to deliver better CX, help users improve their productivity, capture quick wins with automation, or find transformative use cases, this Enterprise Connect digital experience will help you find the answers you need to move forward confidently.

Topics include:

• Have you uncovered viable use cases?
• Can you deliver real value – and how will you demonstrate the ROI?
• Are you doing everything necessary to mitigate risk as you move forward?
• Can your internal data stores support your AI use cases?